SharePoint 2010, 2013 “Open with Windows Explorer” button is greyed out disabled

Posted in: Blog, SharePoint 2007, SharePoint 2010, SharePoint 2010 Errors, SharePoint 2013, SharePoint 2013 Errors | Feb 13, 2014 at 10:09 AM

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INTRODUCTION
I have a task of moving documents out of a folder to another folder. I figure that the quickest way of doing this is by using the Windows Explorer feature in SharePoint. The button is available from the “Library” tab within a document library. Unfortunately this button is disabled when I opened that tab.

RESOLUTION
After some investigations I found the following:
1. Make sure Office Web Client is installed. This is available from your Office installation CD/media.
2. Make sure WebClient service is started. Go to services.msc or Administrative Tools > Services.

3. Make sure you use 32-bit Internet Explorer and NOT 64 bit!

Hope this helps,

Tommy

Written by Tommy Segoro

A web solution expert who has passion in website technologies. Tommy has been in the web industry for more than 10 years. He started his career as a PHP developer and has now specialized in ASP.NET, SharePoint and MS CRM. During his career he has also been in many roles: system tester, business analyst, deployment and QA manager, team and practice leader and IT manager.

View all posts by: Tommy Segoro

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